Project Manager / co-ordinator

What You Do:

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Interact with clients and build relationships with them while ensuring their needs are being met
• Mastermind creative ways to deliver an exceptional client experience
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

What You Need:

• Bachelor’s degree in computer science, business, or a related field
• Project Management Professional (PMP) certification (added advantage)
• 6+ years prior experience in Project Management & Customer facing roles
• Proven ability to solve problems creatively
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience